PlateKeep support
Questions about logging meals, privacy, exports, purchases, or the upcoming App Store release are welcome. Email is the main PlateKeep support channel.
Start here
Use the route that best matches what you need. Every message reaches the same small OneSip Technologies support inbox.
Include what you were trying to do, what happened instead, your iPhone model, iOS version, and PlateKeep version if available. Please avoid attaching private meal photos or diary exports unless they are necessary and you are comfortable sharing them.
support@onesiptech.comAsk about capture, photo import, tags, reminders, reflections, calendar views, or local storage.
Ask about the appGet help with PDF, JSON, or CSV exports, local diary deletion, and analytics controls.
Ask about your dataFor Pro entitlement or restore issues, include the exact message shown and whether the purchase used the current Apple ID.
Ask about ProQuestions about analytics, support records, service providers, or privacy rights can go directly to our privacy inbox.
privacy@onesiptech.comFrequent questions
PlateKeep stores meal photos, notes, tags, reflection answers, and diary entries locally on your iPhone. They are not uploaded to OneSip Technologies, RevenueCat, or PostHog. Your own iOS backup configuration may separately include app data.
No. PlateKeep’s core food diary does not require an account. Purchase restoration uses the Apple ID associated with the original App Store transaction.
No. PlateKeep is intentionally a private visual diary rather than a calorie tracker, barcode scanner, diet coach, or AI nutrition estimator.
Open PlateKeep, go to Settings, and switch off Product analytics. Analytics never includes meal photos, note text, search text, custom tag names, or exact meal content.
Open Settings and choose Restore Purchases. Make sure the device is signed into the Apple ID used for the original purchase. If restoration fails, email support with the exact message shown; do not send payment-card information.
PlateKeep’s Settings includes export actions. PDF creates a readable report, while JSON and CSV provide structured backup data where available. iOS will ask where you want to save or share the resulting file.
Deleting PlateKeep removes its locally stored diary from the device, subject to how iOS and your own backups operate. Export anything you want to retain before deleting the app.
No. Because your diary is not stored on our servers, support cannot retrieve lost photos or entries. That privacy benefit also means exports and your own device-backup choices are important.
The current policy is available at platekeep.app/privacy. Privacy questions can be sent to privacy@onesiptech.com.
Send a note to the PlateKeep support inbox. A clear description of the issue is more useful than private diary content.